Troubleshooting
Note: in case of other malfunctions or of any failure, please contact the CARLO GAVAZZI branch or the distributor for your country
|
Problem |
Cause | Possible solution |
|---|---|---|
|
The ‘EEEE’ indication is displayed instead of a measurement |
The analyser is not used within the prescribed measuring range; as a consequence, the measurement exceeds the maximum permitted value or is the result of a calculation with at least one measurement in error. | Uninstall the analyser |
|
The analyser has just been switched on and the interval defined for the calculation of the average power values (default: 15 min) has not expired yet. |
Wait. If you wish to change the interval, access the Dmd page of the Settings menu |
|
|
The displayed values are not the expected ones |
Electrical connections are incorrect |
Verify the connections |
|
Exported energy meters (kWh-) don’t increase |
Measurement mode is set to A (default setting) |
Set Measurement mode from A to B via keypad or UCS |
Alarms
|
Problem |
Cause | Possible solution |
|---|---|---|
|
An alarm is triggered, but the measurement has not exceeded the threshold value |
The value with which the alarm variable is calculated is in error |
Check the connections |
|
The alarm is not activated and deactivated as expected |
The alarm settings are incorrect |
Check the set parameters |
Communication problems
|
Problem |
Cause | Possible solution |
|---|---|---|
|
No communication can be established with the analyser |
Communication settings are incorrect |
Check the set parameters |
|
Communication connections are incorrect |
Verify the connections |
|
|
The settings of the communication device (third-party PLC or software) are incorrect |
Check the communication with the UCS software |
Display problem
|
Problem |
Cause | Possible solution |
|---|---|---|
|
You cannot display all measurement pages |
The page filter is enabled |
Disable the filter, see Page filter |